ExpressDesk provides the only complete integration between your enterprise chat app, such as Microsoft Teams, Skype for Business or Slack, with your enterprise ITSM solution, including BMC Remedy ITSM, BMC SmartIT, BMC Helix, and ServiceNow.
ExpressDesk provides a single point of contact (SPOC) letting your users reach your service desk using Teams or Skype for Business in a click.
ExpressDesk boosts the productivity of service desk agents thanks to its clever client-side integration, as your ITSM solution, including BMC Remedy ITSM, BMC SmartIT, BMC Helix and ServiceNow, shows inside the chat UI. Your service desk agents can now:
Our supervisor interface offers a live dashboard and lets you export reports. You can now easily measure chat adoption through your company and adjust the configuration to further optimize this new communication channel.
In addition to the native integration with Ms Teams and Skype for Business, activate your selection of popular Chat Apps using ExpressDesk Social Apps connector:
ExpressDesk Solutions SPRL offers top-notch products and services designed to meet your highest expectations.
ExpressDesk's great design delivers great value.
ExpressDesk provides a Single Point of Contact accessible through your user's favorite Chat apps.
Adapt the behavior of our integrated Chat Bot thanks to its embedded workflow engine.
Secure swift user adoption by making your Service Desk accessible through your User's favorite chat app as well as your corporate chat.
Discover ExpressDesk's key features.
We are constantly improving our product, contact us to get our latest product features overview.
ExpressDesk integrates Ms Teams with BMC Helix, including legacy BMC Remedy and SmartIT .
Combine Artificial Intelligence and human interactions to deliver high quality support at lower cost.
Integrate with 3rd party translation providers and enable real-time, bi-directional transparent translation
Users can chat from their PC, Tablet or Phone using Teams, Skype for Business or their favorite App
Design Cards as user friendly containers to provide rich response messages.
Monitor on-going activities, analyse trends, build reports and extract data.